Mr. Kenny Jacobs:

The plan is to refurbish terminal 1 and we want to have resilience on security, operational staff and the other areas the Acting Chair mentioned, including toilets, general standards and everything else. I am confident we are working hard and have made good progress. That will continue through to the summer. My number one priority and that of the management team is to give customers the service they expect and deserve this summer. We will constantly be looking at everything from a toilet seat that is off, broken locks on doors and everything that can stop them having a good experience. I am confident that resilience is our first priority. There will be bad days or afternoons when things do not go our way. It is up to us as a management team to ensure we recover and fix it. We are on it. We are going in the right direction. We have made good progress and will continue to do so.