Mr. Peter O'Neill:

Yes, to have those areas cleared. The conditions were difficult on Thursday and Friday because of the volume of precipitation and it had frozen. Notwithstanding that, there was a very public statement that everything is good and it is all down to the airlines and ground handlers to do the de-icing, which absolutely is the responsibility of those entities. However what was happening then in addition was that our ground crews could not necessarily get equipment to the aircraft to load baggage and would have to call the DAA to come back to address black ice in the area of the aircraft. We have had good engagement with its staff on it this week at an operational level and they put their hands up to it and on where they could do better and identify lessons learned. We have seen a steady improvement in performance.