Denis Naughten (Roscommon-Galway, Independent) | Oireachtas source

Deputy Kerrane wants to come in so I will leave this final point with Mr. Hand. The difficulty is that probably a lot of those staff are coming from other sections within the Department, where there is a culture of control, naturally enough, in respect all schemes where they tick the boxes as regards to whether people are eligible. Maybe the culture needs to change in that engagement whereas the previous staff who were there came in from the old health boards that had a very different cultural approach. It could be down to the training those staff get, and the support they get could overcome a lot of the challenges we are talking about.