Ms Orla Twomey:

As part of the structure of the ASAI, we have a board of directors. Because we are a self-regulatory organisation, they are from within the industry. However, they have no role in the assessment, investigation or adjudication of complaints. That is the role that Mr. Lee and I lead within the ASAI. Our independent complaints committee is separate from the board. The structure is that of a self-regulatory organisation. The board has no role to play in the decisions that are made by the complaints committee. As it happens, we are examining our structures to see whether there might be changes we can make to increase confidence. I assure the committee that the only time our board members know about an adjudication is just before it is published and that is only as a courtesy so the board knows we are adjudicating. It has no role.