Ms Anne Graham:

I do not believe we set unachievable targets. This has been a difficult year in regard to working through Covid-19 and coming out of Covid-19. It was difficult for all of us to predict what the response would be post Covid-19 in regard to the number of people operating within the system but also the demand for services. When we reflect back, we had some issues throughout the summer period and a greatly increased demand for services in September, which we welcome and is great to see. It was hard to response very quickly to that. We are in a much better place now. We want to ensure that our operators are able to achieve their targets. We work with them to assist them where we can to meet those targets. We do not set unachievable targets.