Mr. Billy Hann:

Before I ask Mr. Rogan to address the details regarding Newcastle, I thank members for their warm welcome. It was appreciated. The feedback they are providing about issues is valuable to us. We take it on board, as we do information from customers, and we investigate it in an effort to make our performance better.

Regarding family-friendly policies, I reached out to the union membership recently to organise a meeting as soon as possible – it may happen this side of Christmas or it may not – to discuss with them whatever issues and problems they have. I will sit down with our HR team and the union membership to see what all of the latter's issues are, including family-friendly policies, and discuss them. I may be able to provide the committee with feedback afterwards, if that is okay.