Oireachtas Joint and Select Committees

Tuesday, 13 December 2022

Joint Oireachtas Committee on Transport, Tourism and Sport

Provision of Bus Services in Dublin: Discussion (Resumed)

Mr. Ciar?n Rogan:

There has been an improvement. As Mr. Hann said, 98% is the current accuracy level. The NTA would have a target set for us of 96%, so we are in excess of that. That is also partially a result of the software fixes that were put in place, which helped to deliver what they were meant to. In addition, we took a look at the processes by which we are recording journeys that may not be operating, be curtailed or diverted for whatever reason and we have seen some improvements in that as well. We are continuing the level of surveys that we have done over the past numbers of weeks. We have surveyed roughly 3,500 individual journeys in-house with our own staff. That entails people standing at a bus stop for several hours, watching the buses coming, checking the information on the screen and on the app and validating that the information is correct. We will continue doing that for the time being until we are absolutely sure.

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