Mr. Gary Kiernan:

Every year, compliance with care planning is quite low. This is repeatedly mentioned in the inspector's reports. It requires that residents be consulted about that care plan and that they be part of the process. They inform how it is developed and the outcomes in that. This area also needs to be addressed through better and more specific regulation in how it is done, how frequently it is done, who is responsible for carrying it out and what appropriate care planning looks like in mental health services.