Mr. John McKeon:

Can the Chair give me examples of that? I will ask Ms Leonard to comment as well. Certainly, that telephone line is permanently staffed. The data we get from the telephone system management are that calls are answered very quickly. We know that three quarters of the calls that come into that line are resolved on the phone with the claim being dealt with. About a quarter then get referred to a personal CWO. However, if there are examples of where there are problems, I ask the Chair to please give them to me. That is not something we would stand over, to be honest, if that is the situation.