Oireachtas Joint and Select Committees

Thursday, 1 December 2022

Public Accounts Committee

2021 Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 37 - Social Protection - Social Insurance Fund 2021
Chapter 10: Regularity of social welfare payments
Chapter 11: The recovery of benefit and assistance payments following compensation awards
Chapter 14: Classification of workers for PRSI purposes

9:30 am

Mr. John McKeon:

We are trying to get a balance. I will not talk about Laois in particular because I do not have the details in front of me. We are trying to get to a balance of having a permanent CWO presence in a location that is accessible to most people. I will pick an area other than Laois. For example, if I know that there is a CWO in Kells one week for one morning, in Trim another morning and in Newcastle a different morning, I need to know that schedule to get to them. However, if I know they are always in Navan, I know I can get to Navan. We then try to support the other clinics. We are trying to get a permanent presence. The other thing we have done is set up a telephone service as well, which is actually the model they use in the North. Just to give the Chair comfort-----

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