Mr. Eddie Wilson:

Travel will become routine for everybody. There is all the talk about airport experience but people do not want to go to airports. They want to get through and to get in and out of them as quickly as possible. People got used to arriving about an hour or an hour and 15 minutes before their flight on the assumption that they were going to get through security. It is only when the carousel style stopped during Covid that people realised that was what an airport was about. Airports will have you believe, however, that it is all about the shopping experience. If you look back at the track record, there is no perfect knowledge about the right airport to build. We all knew when it was building terminal 2 that when you have two buildings and you put a narrow way across that you could never move those facilities around. We knew what we were talking about then. We are the customers. We want to get people through as quickly as possible. If there is a good airport experience as they make their way through and if it is as basic as coffee shops, toilets and a shopping experience, that is it.