Mr. Michael O'Leary:

I have a fundamental issue with the online travel agents, OTAs, who sit and use technology bots to scrape our inventory and then mis-sell it to consumers. Generally speaking, they overcharge them for hidden handling fees, inflate the prices, and then give us false email addresses. We had terrible trouble during Covid routing refunds back to people because we had a bogus or invented email address for them. We have taken a number of actions against booking.com. It has lost most of the cases. It is now taking some kind of defamatory action against us in the US for demeaning it. We do not demean it at all and we would be very happy to go to some US court and explain to the judge how these guys are ripping off consumers. We find it regrettable that our consumer protection agencies did not take action when we brought these specific cases to their attention.