Mr. Michael O'Leary:

On the baggage, if you were travelling with Ryanair we had no such issues, though we do not carry a lot of bags. Most of the baggage challenges were with connecting passengers and connecting bags. The whole connecting bags system in Schiphol, Heathrow, Dublin and everywhere broke down. It will be better next summer. The airlines will certainly be better prepared for next summer but if you are doing connecting flights you are taking your life in your hands checking bags through to your ultimate destination. People should travel lighter and with smaller baggage.