Ms Lucia Crimin:

I will pick up on that point. By analysing the registration data coming through the new portal, we appear to be coming into a period of steady state almost where volumes of both annual and new registrations are coming to approximately 20,000 per month. With regard to Mr. Byrne's point, many people are coming through the system and successfully registering. We absolutely recognise and appreciate the severe frustration that has been experienced by members of the public, landlords and agents in trying to interface with our system. We have taken the feedback and listened to it very carefully. It is now inputting into the approach we are taking to make improvements to the system.

We recognise there are many of what we would call missing journeys. There is just no path through the system for a number of different types of landlords. We have a handle on those now and they will be addressed. I give assurance they will be addressed in the coming months into 2023. There is no doubt volumes are very high at present through our contracted partner. We have put in additional resources. Again, we are trying to get to a place of stability. We are using all of those data to inform how we allocate resources, both in our internal staffing and the staff with our contracted partner, to make sure we can get the stabilisation and quality of service that landlords, agents and members of the public deserve.

The automatic charging of late fees has been stopped. That is an important development to alleviate some of the pain-----