Cian O'Callaghan (Dublin Bay North, Social Democrats) | Oireachtas source

If someone has made a complaint and the investigations unit has taken it up and findings have been made, then surely this is the same complaint at the point it is passed over to enforcement unit, which should accept the same threshold of proof. If the Garda accepts something as proof of address, for example, why is the enforcement section of the RTB not accepting it as proof of address? Why does a section of the RTB seem to have some standard it cannot explain to people? Why is it beyond where any other State agency seems to be in terms of accepting addresses? It appears to renters as if the RTB is not interested in helping them resolve the issue when it gets to that point.