Cian O'Callaghan (Dublin Bay North, Social Democrats) | Oireachtas source

I very much welcome Mr. Byrne's comments. That is very important. The reality at the moment is that not only does the RTB not assist with finding an address, all of that burden is also put on the tenant or renter. Then, when they find the address, they can still encounter problems with the RTB maybe not accepting that address and the threshold of proof it is looking for.

For example, I am aware of situations where the investigations part of the RTB accepts an address and carries out an investigation for which a finding might be made. Then, after all that and after months of work and persistence by a renter pursuing this, the enforcement section of the RTB says it will not accept that address or threshold of proof. One section of the RTB has already worked with that address. The investigations unit accepted that address and findings have been made and then it is back to square one for the tenant or renter when the enforcement section says it will not accept the proof of that address. This is an incredibly frustrating situation for people to be in. It really frustrates the entire process.