Ms Siobhan Greene:

It is the role of the access worker and others. Everybody involved in the child's and parent's life has a role in making sure the parent is prepared in advance to know what is happening. Even before the access is happening, it is about making sure the parent knows how to get there, has the money to get there, knows who is going to be in the room, and what they can do. It is about preparing them in advance and not just on the day of the access. If children are in care, it means the foster parent or social worker preparing the children. Everybody involved in the child's life needs to work together and make that effective.