Ms Carol Boate:

I can give a little more detail. It was 2% in 2015 and had gone up to 5% in 2016 or 2017. It was quite slow at the beginning and that was in part because the online channel was not really being heavily advertised until around then. We were keeping a very tight rein on it while making sure all the controls I outlined earlier were definitely in place and working and that the operator had all the systems in place to make sure the spend limits, the self-exclusion and so on were all operating. That took off in the pandemic.