Ms Carol Boate:

That would be contacting the player further and sending them another email which would have been considered more marketing by the national lottery. It would have come saying "Hi, we are from the national lottery, we are terribly sorry for having contacted you". The one further action available to me in respect of the operator, as opposed to the players, is to withhold money from it. I do not have the power to fine it. I have the power to withhold money from it for certain failings and this did not meet the test. Some of the items I listed as having not happened are the things I must consider to ascertain whether I can withhold money from the operator for failing to deliver the national lottery. The test was not met in this particular circumstance.