Jennifer Carroll MacNeill (Dún Laoghaire, Fine Gael) | Oireachtas source

It is very important. My colleague touched on this point, that with the State as the majority shareholder, one of the things that comes up for us as public representatives is the conduct of the bank in a range of ways. We talked about the risk of closure of branches that deal with cash etc. Another topic that comes up constantly is communication, especially concerning elderly people not being able to contact the bank and not being able to get any services. As Deputies, we often write to the chief executive officer to point these things out. We do not necessarily ever get a response, but we do try. When people raise these points in the context of the State being the largest shareholder, what concern does the Department have in this regard and what feedback loop does it have in respect of senior management that might cause concern in respect of the share price or value of the bank next time round in the context of some of the feedback received?