Ms Joan Gordon:

The Deputy asked if the turnover of staff was at 70%. I cannot say if it is as high as 70% but it definitely has been quite high over the past number of years. As I said earlier, since the start of 2021, 14 appeals officers have left the office. Many of these were among our most experienced officers. Many have been replaced but it takes some time, as the Secretary General said, for new officers to quickly get up to speed. Obviously, this level of turnover means there is an unavoidable impact on the output but we cherish our training. The support appeals officers give to one another is quite good and strong. We spend a lot of time on mentoring. There is a two-day programme that every appeals officer must engage with before they decide appeals, and there is an ongoing training and mentoring programme. We mentioned earlier that there is an accredited level 8 programme as well. I cannot say if the figure is as high as 70% but it may well be.