Mr. Andrew Edwards:

I am responsible for this and I can only apologise for the poor service that the residents - our customers - have been receiving on the L52. To answer the question on punctuality and reliability, we are required to run 98% of services within the contract and they must be within no more than five minutes, 59 seconds late, and no more than one minute early.

On the question of meeting with the NTA on the L52, we are talking to the NTA about many of our routes. Right now we are in a big recruitment drive and we are seeing an improvement week on week for reliability. If we continue on that trajectory, by January we will be running all of our services in the way they were running before we came across problems with driver shortage.