Ms Andrea Keane:

I am happy to answer this question for the Deputy. I sincerely apologise if any customer has been refused access to our services in that way. Providing a service for all customers, and particularly our more vulnerable customers, is at the core of everything we do in Dublin Bus. We have a travel assistance scheme, which the Deputy is probably familiar with, which we have increased and expanded in recent years, where we arrange a visit to help someone use our service and to show how this can be done. Accessibility on all forums is very important to us and indeed to the National Transport Authority, NTA. We will certainly look into the particulars mentioned by the Deputy and will come back to him in more detail on that case.

I assure the Deputy that accessibility for all users for the Dublin Bus services is at the core of everything. All of our services are equipped for wheelchairs. We also have services where in addition to the wheelchair space, there are buggy spaces, together with signs. It is something that goes to the core of everything we do.