Ms Anne Graham:

The NTA has the contract with the operators. They are contracted to deliver services at a certain standard and we impose deductions if they do not reach that standard. We are working together, as we always do, to see if there are issues around why they cannot meet the standards. We work with them to see if we can get a better service, collectively, for the public transport customer. We acknowledge that was not the case over the summer months, but we have seen and believe we will continue to see improvements. By the end of the year, we hope to be back to the service levels and service reliability that we had prior to Covid.