Bernard Durkan (Kildare North, Fine Gael) | Oireachtas source

-----and I can assure Ms Howard that is happening. It should not happen and I realise it should not but there is a positive for the incoming bank if the customer is moved from an overdraft at 2.5%, 3% or whatever it was to suddenly one of almost 20% and rising. I therefore ask that be borne in mind and that perhaps in the exchanges the officials have with the receiving banks, they would be reminded of that as well. All things being equal, we expect to be treated with a certain amount of equality.

Ms Howard and Ms Arnett have been helpful in dealing with queries that I should not have to raise with them. They should be dealt with by making a simple call instead of waiting on a line somewhere where if you want such and such a service you, press one; if you want another service, press two; if you want a further service, press three; and so on indefinitely. I am not saying it is only their bank that does this; many other institutions do it as well. Eventually, somebody says "Thank you, goodbye." Representing customers and you tell them that is the response you get, it does not go down too well.