Pearse Doherty (Donegal, Sinn Fein) | Oireachtas source

Some people are finding it difficult to transfer to other banks. Those include people with health issues and mobility issues who are unable to visit a branch. Some have sought power of attorney, which is a costly issue. What support is the bank giving its customers in that regard?

Customers without current valid photographic identification are also finding it difficult. That problem affects elderly people but not exclusively. Some people are without valid photographic identification because their passports are out of date or they no longer have a driving licence, which may be the case for some older people. How is the bank giving support for such people?