Ms Elizabeth Arnett:

We have been engaging heavily with the Department of Social Protection throughout the year and our intention has always been to keep an eye on that double payment at Christmas. However, as a result of the budget, there was a range of additional double payments across the months of October and November. We paused to understand the number of accounts that will be impacted. In the meantime, we have developed the capability to extract recipients of payments from the Department of Social Protection as we go. The challenge is that if customers have never received a payment from the Department of Social Protection, we do not know that they are in receipt of a one-off emergency payment. We must watch around the edges of that.