Ms Margie McCarthy:

It might be remiss of us not to mention the Reduce Your Use campaign. The Deputy mentioned people struggling at the moment in their homes. Some homes have already adopted a number of the measures recommended through Reduce Your Use. We recognise that some are living with 19°C heat already and struggling with that. We take that on board. The Reduce Your Use campaign is very focused on behavioural changes that can be made that could allow savings of between 10 to 15% on energy costs. If some measures around heat controls or servicing a fossil fuel boiler are added in, these are all things that can add up to a 20% saving. Getting that message out has been a key part of what the SEAI is doing. The Deputy mentioned communications with communities. A lot of what we are doing is speaking to people on the ground through the sustainable energy communities, SECs. Even our phone calls are up significantly. I think Mr. Randles can give us a number if we want one, but they are up by significant multiples. Much of that advice is what can be done behaviourally before ever taking a penny out of your purse to try to make a retrofit change.