Ms Lynne Embleton:

We asked questions throughout the morning. We were hopeful that it would be a quick fault, that there would be a flip over to the secondary line and that we would be back up and running within an hour. Had that happened, we could have contained the level of disruption. However, we were on to our supplier and it was unable to give us not only clarity as to when things would be restored but also the explanation as to what was happening. It took some time for the supplier to get under the skin of what was going on.