Ms Lynne Embleton:

We had no forewarning. It was three minutes past 8 o'clock on a Saturday morning. Despite the level of disruption, with flights pretty much grounded for the day, we got 98% of our schedule away on the Sunday. That was a consequence of the good work Mr. O'Neill and the team did in ensuring that the aeroplanes and the crew were in position to resume the next day as far as possible.

To answer your question, Chairman, it hurts when we see such disruption. We do not want to put our customers or our staff through it and we share your frustration about what happened on the day. Actually, we saw remarkable resilience in our bookings, and customers have continued to book with us. As I have said, we are optimistic for the future and are growing our long-haul business in particular because we have aircraft orders. As for short haul, it will take us a little time to recover from Covid but we are optimistic.