Ms Susanne Carberry:

I do not have exact numbers. All I can look at is trends and then the impacts we would have had across our call centres, which were extremely busy on Sunday but were very quiet come Monday morning when we had average wait times of less than five minutes.

The other piece of information I have is the volume of refund and compensation applications we have received to date, and that is 7,500 applications, of which 91% have been processed.