Oireachtas Joint and Select Committees
Wednesday, 5 October 2022
Joint Oireachtas Committee on Transport, Tourism and Sport
Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion
Mr. Donal Moriarty:
I am pleased to report that we are in a much better position than we were earlier in the summer. The current number of bags we have on hand is just over 100. A number of tagless bags have landed on us in Terminal 2 which we are in the business of trying to reassociate with customers. That is the difficult piece I referred to at the last session. This is where we enter information about a bag, in particular characteristics that might help to identify it, into a system that all airlines tap into. That requires a match at the other end. There is a little bit of catch-up that needs to happen in the industry. Even though we will compensate customers in respect of the 21-day industry standard, we will continue to try to repatriate those bags.
No comments