Oireachtas Joint and Select Committees

Wednesday, 5 October 2022

Joint Oireachtas Committee on Transport, Tourism and Sport

Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion

Mr. Donal Moriarty:

I am pleased to report that we are in a much better position than we were earlier in the summer. The current number of bags we have on hand is just over 100. A number of tagless bags have landed on us in Terminal 2 which we are in the business of trying to reassociate with customers. That is the difficult piece I referred to at the last session. This is where we enter information about a bag, in particular characteristics that might help to identify it, into a system that all airlines tap into. That requires a match at the other end. There is a little bit of catch-up that needs to happen in the industry. Even though we will compensate customers in respect of the 21-day industry standard, we will continue to try to repatriate those bags.

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