Ms Susanne Carberry:

People may not be getting what they might have expected, but we have proper service recovery for these aircraft. We try to communicate with passengers so that they are aware of the differences. While there are IFE challenges on those aircraft, not every set of IFE is unavailable. It is only certain seats on the aircraft that are challenged, as opposed to the full aircraft. We try to deal with them on a case-by-case basis.