Ms Lynne Embleton:

We share the Chairman's frustration. These are two routes to our data centres that operate independently and we should never be in a situation where both of them fail. We have gone through detailed assessments and investigations with our provider. The conclusions and facts, strange as they sound, are as presented. We have a primary system that was damaged, which is understandable, and a separate secondary system - one that should have provided full backup - where the component card failed.