Ms Susanne Carberry:

From a refunds and rebookings perspective, at about 9 o'clock on Saturday night, once our systems were again available, we communicated to all passengers that they had the ability to rebook their flight or apply for a refund. We also kept information available on our website under the heading frequently asked questions or FAQs that would be really easy for our customers to understand to show them which channels to go and how to make it quick. We did advise at that time that there would be long call waiting times across our call centre, which was evident across Sunday but much of that had passed by Monday morning.

As regard refunds and compensation, to date, we have received approximately 6,500 compensation applications from customers and we have successfully processed more than 91% of them as we stand today. Of course some of these passengers may still be coming so there could be more to add to that list. To the ones who are currently waiting, we have communicated with them to say that we will have all of these applications processed by the end of this month.