Pauline O'Reilly (Green Party) | Oireachtas source

Another point that has been raised by several colleagues during this meeting relates to the fact the companies are handing over much of the responsibility for people who are in financial difficulty at a vulnerable stage to advocate for themselves and to find out that information. We are seeing more and more that it is the most vulnerable who find it most difficult to access information on what is available for them. Will our guests commit that from today they will contact people and make a greater effort to ensure that everybody who is financially or medically vulnerable will have much more contact with the ESB as to what their rights are, whether they can draw down money from a fund and so on?