Ms Margaret McCormick:

Dispute resolution. It takes hours of preparation to address a dispute. We are allowed to take one month's deposit, but it takes two months to serve a rent arrears notice. Once one serves a notice of termination as a result of the rent arrears, it will take us a good three months to get to the RTB for a hearing. It will take another six to eight weeks or so to get a result from that hearing. It can be appealed through the legislation.