Ms Mary Conway:

It would depend on the type of tenant. If a landlord has students moving in at this time of year, he or she will write off September because there will always be something coming up that cannot be foreseen. If it is a family, there might be a couple of issues while they are settling in but, for the most part, things will go smoothly. I will give the Vice Chairman an example of what can happen when trying to do an RTB registration. I sat down one Saturday morning when I knew I would not be disturbed by telephone and did three registrations. I am pretty good at that at this stage, having been at it a long time. It took me an hour to do three registrations, which was just going online and filling in everything. On the Sunday morning, I got up to two emails from the RTB to say I had done the registrations wrong. In one case, it was my own fault as I had put in a wrong date of birth, which did not correspond to the tenant's personal public service, PPS, number. I put in 1993 instead of 1973 for the date of birth, so I have to hold my hands up in that instance. However, in the case of the second registration, I was told I had not put in the local authority. I do not know how many times I have gone right through the system since but I cannot see where I am supposed to input that information online. I have sent four emails about it and spent another hour online trying to sort it out. For three tenancies, I have spent at least three hours at this stage trying to sort them out, and I am somebody who knows what she is doing. That is how complicated it is.