Ms Karen Trant:

The hub and the portal will be a key for customers. There are 1 million smart meters with a lot of information that has to be transferred over onto the hub. Those on smart tariffs will know their usage, but the rest of that cohort will not. It will take time. The plan has a six-month timeline. If we take from November into early next year, that is when the 1 million customers should be able to go onto the hub and the portal and gain access to their usage. It will be 2024 before the full roll-out of the other piece will have happened. The technology is also changing. There are more sophisticated meters that are going to go to customers, which will provide better information they will be able to use. The work is on target. The information piece is critical. We want people to be able to access it. They will be able to access it from November onwards, but it will not happen in 24 hours. There will be a period of time before it is rolled out.