Ms Aoife MacEvilly:

This is where our approach is to empower customers to make the best choices for their particular set of circumstances. That can vary according to a customer's own preferences. The most basic offer in the past was based on whether customers preferred direct debit or pay as you go, which are prepay-type choices. Did they like paperless bills or did they prefer to get a bill? Those were fairly basic options that customers could choose from as the best choice for themselves.

We will increasingly see customers thinking about time-of-use tariffs and specific tariffs that have been developed to support EV charging off-peak.

We will see tariffs that are designed around microgen export and tariffs that are designed for different sets of circumstances. Our approach is not to say that one size fits all and that everybody has the same needs and the same preferences but rather to give customers better information and better support, and more confidence to go out there, look around at what is available from the various suppliers and pick the option that is best for them. That is what we mean then by the best choice for a customer.