Ms Karen Trant:

On the evidence, we do not have numbers or figures that could be verified. Normally, this is the case in the prepayment sector. There are various reasons that someone might not vend or put credit into the meter for a period. As a result, it is very difficult to get that kind of information. The sophistication is just not there on the meters. In time we will have smart meter pay-as-you-go options that may be able to give us some more information we can drill down into, but at the minute they does not exist. Some of the more recent meters, say, those from the prepayment providers, are slightly more sophisticated, but they will still do not provide any information that we can verify or stand over. There is anecdotal evidence that people are self-disconnecting. When we deal with the NGOs, they say it is for various reasons. It may be a lifestyle choice or the person may leave the premises. It is something that we will continue to monitor. We will look for information where we can and verify it.