Dr. Colin Hunt:

Like other financial institutions, we have been increasingly moving along a digital path.

The strong preference on the part of the vast majority of our customers is for digital engagement. That is abundantly clear. We failed to recognise and appreciate the importance of cash for a number of our customers. We thought we had mitigated the impact through a careful and well-considered agreement with An Post to expand the range of services we offer through their 920 post offices. That was my view; I thought we had mitigated the impact.