Pearse Doherty (Donegal, Sinn Fein) | Oireachtas source

I will get on to other questions in a moment. We can see the indicators for AIB regarding what is being achieved in terms of profitability and market share. That is very important and the board and Dr. Hunt are driving all of that. However, we have heard from Dr. Hunt's predecessors. We have been in these rooms or rooms similar to these during the tracker mortgage scandal, which I will touch on, and we have heard chief executives of the bank giving us the story that they were so sorry and they were going to have a customer-centred approach and would back-brake. How can the bank have a customer-centred approach when it is so out of touch with the reality for its customers? It might be a good approach in terms of its profit margins, which are important for ensuring we have a stable banking sector.

However, in respect of where people are at, the bank got it drastically wrong. That is what I am concerned about. I am concerned not only about the individual decision. I am also concerned that the decision was out of touch with where the public are at. How can we have a customer-centred bank if we do not know where the customers are at? That is my bigger question.