Alice-Mary Higgins (Independent) | Oireachtas source

Again, the policy decisions at the macro level, whatever way they are identified, do not seem to have really reflected those concerns. I am concerned. The same figures are being cited again around what can be done digitally. It is not a matter of what can be done digitally, but of who can do that and who will be working in that digital space. I have highlighted that just over 40% of the population lack basic digital skills. That is a very significant cohort of persons. It does not seem that that was given a proper weighting and it does seem that, despite warnings directly from this committee, excessive weighting was given to statistics gathered over the period of Covid-19. I would like to know, somewhat similar to what Deputy Richmond was asking, what has been learned, not to simply draw a line over it and move on but because we do need to look at how this was addressed.

On the issue of compound interest versus simple interest in the calculation of repayments under the tracker mortgage scandal, what have been the processes in that? That was flagged in June 2021 and we saw a new claim being made in mid-2022 on that. I would like to know what AIB is going to do differently. I do not want to hear something vague about "generally listening", but what are the new mechanisms AIB will be putting in place? This was a significant error of judgment and potentially a failure of service.