Neale Richmond (Dublin Rathdown, Fine Gael) | Oireachtas source

I thank everyone for coming in for this detailed presentation. I would like to pick up where Deputy Barry left off. Obviously, it is a bit past the time when we were to be here primarily to talk about branch provision and the temporary decision to remove cash services. Dr. Hunt mentioned in his opening statement that there was an underappreciation. Are there any other areas where the public mood, or more importantly, the mood of AIB customers has also been underappreciated? He said this was a miscalculation. There was a very quick mea culpaand there has not been a change in that, but a massive calculation was taken and launched into with quite a bit of effort, only to be rolled back quickly. Has the lesson been learnt?