Oireachtas Joint and Select Committees
Wednesday, 14 September 2022
Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach
Banking Issues: Discussion
Mr. Patrick Farrell:
We had a programme back in 2020. I cannot give the Deputy the exact number. I will come back to him with the figures. Certainly, more than 100 staff would have gone. There were some staff that were perhaps long in tenure, etc. that were leaving us at that stage. If I bring it forward to this year, we have added approximately 250 staff to our front-line services, such as branches and customer-facing operational areas. We have also added another 120 staff to our contact centre this year. As Mr. Crowley said, the Ulster Bank staff will come over to the branches. Not only are we maintaining the services they had, but we are adding some additional services. Some of those branches close for lunch, etc. We will look at supplementing the staff in those branches as well to make sure we are giving an adequate service to those communities.
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