Mr. Vincent Harrison:

I think there is a common theme throughout each of the statements that nobody is satisfied with the level of service overall that is being provided and we are not satisfied with the general level of service that is being provided in such as areas as cleanliness. However, as we committed to in our previous session, we have focused in particular on the highest priority areas. In the early stages, that was ensuring that people did not miss flights. Progressively we have been in a position to improve and we continue to do so, particularly in regard to cleaning. Again the focus has been on the highest priority but we have been in a position to allocate far more resources recently.