Oireachtas Joint and Select Committees

Tuesday, 26 July 2022

Joint Oireachtas Committee on Transport, Tourism and Sport

Situation at Dublin Airport: Discussion

Mr. Vincent Harrison:

The advice we provide in Dublin Airport is very consistent with that given across other airports in Europe currently. In virtually all of those cases they have extended the time. We have the difficulty of giving a one-size-fits-all message which needs to cover passengers who might be leaving early in the morning when times are very busy, and in the early afternoon when they are not. The airlines have the individual contact mechanism with passengers if they want to issue bespoke messages at different times. For example, if you are checking a bag in or not checking a bag in, your process through the airport is quite different. We need to give a consistent message across all the carriers and all of the passengers. There is scope for tailored messages if any of the airlines wish to do so.

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