Ms Lynne Embleton:

To come back to my previous comments, the scale of the disruption means that the call centres, contact centres and all the customer care that is normally in place are inundated. The same people who are trying to help customers with their cancelled flights are also being asked about missing luggage. The compounded effect of the issues we have spent the morning discussing is that we are not able to give the level of personalised care that we would like to give. It is in the DNA of everyone in Aer Lingus to care. Every bag matters. Every customer who is disrupted matters, which is why we have been adding resources, calling on volunteers and doing everything within our power to try to make the experience of customers better and when they are disrupted to try to look after them. However, the scale of the challenges means we are inundated with contacts.