Ms Lynne Embleton:

In short-haul aircraft there is insufficient overhead baggage space for every passenger to bring on board a bag, so we cannot have every passenger travelling with their bag on the aircraft. We see a lot of operational benefits in respect of avoiding delays as customers previously came on board with bags that could not fit into the aircraft. We therefore see quite a significant improvement in our operational performance and our punctuality when not every passenger comes on board with a bag.